10 Fixed Operations On-line Courses Can Help Improve Customer Loyalty, Employee Satisfaction and Repair Event Cycle Time
Fixed Operations online courses available through the Mike Molino RV Learning Center offer the best and brightest ideas from RV industry service and parts management experts to help improve customer satisfaction and improve Repair Event Cycle Time.
12 On-Demand Portion of RVDA Convention/Expo Available
Dealership employees and other industry stakeholders can access educational sessions and exhibitor information during the on-demand portion of the RV Dealers Convention/Expo. RVDA members can access the on-demand content at no charge as a member service.
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4 PRVCA & RV Learning Center Announce Fixed Operations Management Training Partnership
Through the partnership, PRVCA members have access to RV Learning Center online training courses for service writers/advisors, parts specialists, and parts managers as a benefit of membership.
21 Lessons from Lasso on Mediation Strategy
Harold Oehler explains why approaching mediation with curiosity and a problem-solving approach, rather than argument, is the most efficient path to mediation success.
22 Why You Should Be Concerned About Regulatory Oversight
Tom Kline, Lead Consultant and Founder of RVDA endorsed Better Vantage Point, provides an employee acknowledgement form in this article to deter claims of willful non-compliance.
ALSO
15 Protective Asset Protection Renews Annual Commitment to RV Learning Center
16 Should I Sell My Dealership?
17 RVDA Releases 2023 Editorial Calendar for Digital and Print Platforms