08K - Customer Service Strategies that Work08K - Customer Service Strategies that Work
Customer Service Strategies that Work - How to Create More Loyalty in a Dynamic Competitive Marketplace 125 minute DVD training video featuring Lisa Ford A dealership's employees and their customer service skills may be the only thing that differentiates a business from the competition. And with customers are more sophisticated and educated than ever before, it's critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations. In this content-rich training, front-line team members will learn practical skills and proven systems for improving customer service at every touchpoint, all along the cycle. They'll gain numerous hands-on techniques including - how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of 'customers first' all day. Any organization putting these principles into action will quickly be out-servicing the competition. The DVD covers: o How to positively change customer perceptions o Seven essential habits of effective customer service o Calming down angry customers and getting to logic o Listening techniques that really make a difference o Maintaining an upbeat attitude no matter what Watch Sample Video here: https://vimeo.com/75341692 About Lisa: Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series How to Give Exceptional Customer Service, the #1 selling business tapes in the U.S. for over 3 years.
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