Better Communication for Better Dealership Results
Wednesday, November 8
3:15 - 4:15 p.m.
If 100% of communication is comprised of body language, tone and words, why do we still experience such an enormous amount of poor miscommunication? Perhaps it's because we fail to acknowledge, address, or assess what's not being said in a conversation. Because much of our communication is expressed beneath the surface, it’s important to recognize how we are influenced by what we see, hear and say, and understand how we (and others) interpret that information. Our beliefs, experiences, judgments, and expectations heavily influence the way we communicate, yet those are aspects not frequently explored in our communication effectiveness. If we’re going to connect with people on a different, more meaningful level, then it’s important to meet them beneath what’s visible on the surface. This is not your ordinary session on communication. It is challenging, educational, and entertaining as we explore the dynamics of human interaction.
During this workshop, attendees will learn:
- The difference between content and context of communication, and why context is key
- How to identify the role of confirmation bias in how we listen and how we interpret information
- How to avoid phrases that create negative emotions and reactions in others