Randy Henrick

Mosaic Compliance Services, LLC
www.mosaic-compliance.com


Randy Henrick is an experienced vehicle dealer compliance and consumer credit attorney and consultant.  He was the regulatory and compliance attorney for Dealertrack, Inc. for 12 years and authored all of Dealertrack's Compliance Guides.  Randy also was the thought leader for Dealertrack's Compliance product and worked with numerous dealers and trade associations.  Randy has over 30 years’ experience in consumer credit and compliance. Prior to working for Dealertrack, Randy worked for GE Capital, Citibank, MasterCard International, and Fleet Boston.  Randy operates a consulting business for dealers that provides assistance with regulatory and compliance issues ranging from advertising and policy reviews to webinar-based training on sales, F&I, privacy, data security, and other topics.  
articles in Dealer magazine and, most recently, in Subprime Auto Finance News covering an array of legal, regulatory and compliance best practices for vehicle dealers.


Advertising Pitfalls and How to Avoid Them

Thursday, November 9
10:15 - 11:15 a.m.

Randy Henrick
Mosaic Compliance Services, LLC

Both Regulation Z and the FTC Act govern what an RV dealership can say in its advertisements, and how. The law is well-settled, and yet violations are common, often with costly results. This workshop will present an overview of the relevant law, and show examples (print, radio, TV, internet) of advertisements that went wrong. The format is intended to be interactive, drawing out of the attendees what they see as the problems. Attendees will be provided an advertising compliance checklist that attendees can use to gauge the compliance of their advertising.  

During this workshop, attendees will learn:
  • Which laws cover a dealership’s advertising and what is required
  • The most common advertising violations
  • How to avoid these violations

Compliance: 2018 Compliance Outlook

Friday, November 10 
8:00 - 9:00 a.m.


Randy Henrick
Mosaic Compliance Services, LLC

The FTC, CFPB, and State Attorneys General have increased enforcement actions, assessed large penalties for aftermarket product selling practices, and increased their investigations of aftermarket selling in supervisory and compliance examinations. This workshop will cover many of the current and most pertinent details regarding these issues. The lack of dealer due diligence in vetting third party product providers has been a recurring theme as has been the ability to justify price in relation to a product's value to the consumer. Friday's compliance session will include ways to protect your dealership and stay current.

During this workshop, attendees will learn:
  • What federal and state regulators are focusing on for enforcement actions
  • Key legal areas of attack and how to select and sell aftermarket products
  • How to build a policy and implement best practices to position your dealership: